Job Description

Job Description

Effective and proactive daily management of major blue-chip accounts for this international printed packaging manufacturer. To liaise with the internal Mac dept. for all customer artwork requirements ensuring that customer specification can be met. To also communicate customer requirements with the planning dept. to achieve customer’s delivery needs and to effectively complete daily office administration duties.
Job responsibilities
1. The effective and proactive daily management of accounts to achieve customer satisfaction.
2. To receive customers specification/artwork and assess them against sites manufacturing capabilities.
3. To coordinate artwork/proofs both internally and externally through to approval stage.
4. To enter specification details onto site MIS system and process batch paperwork.
5. Liaise with customers to confirm, discuss or resolve technical or order requirement issues. This could also involve attending customer review meetings and visits.
6. Raise estimates and review costings with an ultimate goal to maximise company profitability.
7. Liaise with Planning depts. to ensure customer requirements are fulfilled.
8. Ensure all documentation is completed in accordance with both customer and company procedures.

9. Fulfil daily office administration duties .
PERSON SPECIFICATION
Experience required
Print / packaging experience
Customer services experience
Computer Literate
Proven Customer service & communciaton skills
Attention to detail, good administartion
skills